I’m a big fan of the people at Forrester Research and devoured the book, Groundswell: Winning in a World Transformed by Social Technologies, when it was published in 2008. I think they, well, wrote the book, when it came to defining a social media strategy.
The one thing that’s changed over the course of four years and, in the wake of Google’s Panda update, is that website owners must now all be “Creators.” At the time, this profile ranked the second lowest for U.S. adults online at 18%. Most of us still prefer to remain “Spectators.”
Chris Jones @SourcePOV brought the complexity of social media measurement and strategy into sharp relief in outlining the 5 Stages of Social Media Maturity. The key concept in social media engagement is how, when, why and where to energize your customers or constituents. And each target audience requires a unique approach and possibly a different technology platform. Read the rest of this entry »






